Last updated: October 2025
Athena East (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.
1. Information We Collect
We collect personal and non-personal information to help us operate effectively and provide a better user experience.
1.1 Personal Information
We may collect personal information you voluntarily provide through forms, emails, or other interactions on our website, such as:
- Name
- Company name
- Email address
- Phone number
- Job title
- Any other information you choose to provide
1.2 Non-Personal Information
When you use our website, we may automatically collect:
- IP address and location data
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs
- Cookies and analytics data
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and provide requested services
- Communicate updates, announcements, and service-related information
- Improve website performance and functionality
- Support customer and technical inquiries
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal data.
3. Data Protection and Security
We implement appropriate administrative, physical, and technical safeguards to protect your information from loss, misuse, unauthorized access, or disclosure.
While we take reasonable steps to secure data, no online transmission or storage method is 100% secure. We encourage you to take precautions when sharing information online.
4. Cookies and Analytics
Our website may use cookies and similar technologies to analyze traffic, improve user experience, and tailor content.
You can disable cookies through your browser settings; however, some features may not function properly if you do so.
5. Data Sharing and Disclosure
We may share your data only in limited circumstances:
- With trusted service providers who help us operate our website or deliver services (bound by confidentiality agreements)
- When required by law, subpoena, or legal process
- To protect our legal rights, safety, or property
We do not share data for advertising or unrelated marketing purposes.
Mobile Opt-in, SMS Consent, and Data Sharing:
Phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
6. For full SMS Terms & Conditions, please refer here.
7. Healthcare and HIPAA Compliance
Athena East provides administrative and operational support services for healthcare organizations and DME providers.
While not a covered entity under HIPAA, we follow strict confidentiality and data protection practices consistent with healthcare privacy standards and client agreements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for communication or processing
- Request information on how your data is used
To exercise these rights, please contact us at bpo@athenaeast.com.
9. International Data Processing
Athena East operates globally, with certain data processed in the Philippines and other jurisdictions. We ensure compliance with applicable international data protection laws, including the Philippine Data Privacy Act.
10. Links to Other Websites
Our website may contain links to third-party websites. Athena East is not responsible for the privacy practices or content of those external sites.
11. Policy Updates
We may update this Privacy Policy periodically. The most recent version will always be posted on this page with the revised date.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Athena East
Email: bpo@athenaeast.com
Phone: +1 415 279 2283